Privacy Policy

Last updated: April 18, 2026

ShiftSense AI Inc. (“ShiftSense,” “we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our workforce optimization platform.

1. Information We Collect

We collect information you provide directly to us, including:

• Account registration details (name, email address, company name)
• Employee scheduling and attendance data you upload or generate
• Payment and billing information (processed securely via third-party providers)
• Usage data and analytics related to your use of the platform
• Communications you send to our support team

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our workforce optimization services
• Process transactions and send related information
• Generate AI-powered scheduling and demand forecasting
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments and questions
• Monitor and analyze usage trends to improve user experience

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• With your consent
• To trusted third-party service providers who assist in operating our platform
• When required by law or to protect our rights
• In connection with a merger, acquisition, or sale of assets

4. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly (authentication, session management)
• Analytics cookies: Help us understand how users interact with our platform (anonymized)
• Preference cookies: Remember your settings such as theme and language preferences

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

5. PIPEDA Compliance

ShiftSense AI Inc. is headquartered in Canada and complies with the Personal Information Protection and Electronic Documents Act(PIPEDA) and applicable provincial privacy legislation, including Quebec’s Act respecting the protection of personal information in the private sector (Law 25).

Your Rights Under PIPEDA

• Right to access personal information we hold about you
• Right to correct inaccurate personal information
• Right to withdraw consent for certain uses of your information
• Right to file a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact our Privacy Officer at privacy@shiftsense.ai.

6. Data Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, access controls, and regular security audits to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting hello@shiftsense.ai.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date. Continued use of the platform after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: